Shipping policy
M.Craftsman is committed to bringing our products to everyone in the world. Our service delivers to most countries in the world and is dedicated to meeting a variety of shipping needs. We work in conjunction with the most reliable international and domestic couriers to ensure that your package gets to you safe and on time.
Need a shipping update on your order? Please contact us at cs@mcraftsman.co.uk
Please note some orders may incur customs & duty fees, which the customer is required to pay in order to receive their order. Our Order processing is automated, hence, once an Order is placed on our website, it cannot be cancelled or amended.
INTERNATIONAL SHIPPING
**We are pleased to offer Free Shipping on all orders to Hong Kong, Macau, and China.
【United Kingdom, USA & Canada】
- USD $5.00 Flat Rate Shipping on orders of USD $41.00 and up
- USD $10.00 Standard Shipping on orders under USD $41.00
>>Prefer faster delivery? For your convenience, M.Craftsman products are also available at Amazon.com and Amazon.co.uk
【Malaysia, Singapore, Thailand & Southeast Asia】
- Free Standard Shipping on orders of USD $101.00 and up.
- USD $10.00 flat rate for orders under USD $100 or under
Global Shipping Quotations
For all other destinations, please add your selected items to your shopping cart and enter your shipping address on the checkout page to receive a real-time shipping quote.
Reminder for Orders to Taiwan
In accordance with Taiwan Customs regulations for cross-border shipments, real-name authentication and a National ID number are required for package clearance. Please download the EZ WAY app, register an account with your personal details, and wait for verification approval.
After placing your order, our team will send you an email to request your National ID number. All personal information provided will be kept strictly secure and privately protected.
OTHER SHIPPING INFORMATION
International orders typically arrive within 7–15 business days, though some destinations may take 2–3 weeks depending on location and item availability. All shipments include tracking so you can monitor your package's progress.
Need an update? Feel free to email our support team at cs@mcraftsman.co.uk anytime. We’re here to help get your order to you as quickly as possible!